Privacy Policy

Privacy Policy

Mosaic Earth Travel Inc.

Mosaic Earth Travel Inc. (Mosaic Earth) is a privately held, Canadian-owned company, and we are committed to providing our customers with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our customers, protecting their personal information is one of our highest priorities.

Our commitment to protecting personal information is aligned with British Columbia’s Personal Information Protection Act (PIPA), and, more broadly, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). PIPA and PIPEDA set out the ground rules for how B.C. and Canadian businesses and not-for-profit organizations may collect, use and disclose personal information.

We will inform our customers and other company contacts of why and how we collect, use and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances.

This Privacy Policy, in compliance with PIPA, outlines the principles and practices we will follow in protecting customers’ and contacts’ personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our customers’ and contacts’ personal information and allowing our customers and contacts to request access to, and correction of, their personal information.


Unless the purposes for collecting personal information are obvious and the customer or contact voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection.

We only collect information that is necessary to fulfil the following purposes:

  • To contact our customers and other contacts for marketing purposes including newsletters, we collect full name and email address.
  • To fulfil a trip enquiry request, we collect full name, email address, phone number, and trip/activity preferences.
  • To verify customer identity when booking a trip, we collect name, home address, telephone number, and birth date (age).
  • To guarantee a travel reservation and collect and process payments, we collect credit card and/or banking information.
  • To deliver requested products and services, we collect information on physical ability, dietary restrictions, and other relevant medical information.


We will obtain customer and contact consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent). Consent can be provided orally, in writing, or electronically through any member of our staff, or it can be implied where the purpose for collecting, using or disclosing the personal information would be considered obvious and the customer or contact voluntarily provides personal information for that purpose. Consent may also be implied where a customer or contact is given notice and a reasonable opportunity to opt-out of his or her personal information being used for newsletters or other marketing activities and the customer or contact does not opt-out.

Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), customers or contacts can withhold or withdraw their consent from Mosaic Earth to use their personal information in certain ways.

We may collect, use or disclose personal information without the customer or contact’s knowledge or consent in the following limited circumstances:

  • When the collection, use or disclosure of personal information is permitted or required by law;
  • In an emergency that threatens an individual’s life, health, or personal security;
  • When the personal information is available from a public source (e.g., a telephone directory);
  • When we require legal advice from a lawyer;
  • For the purposes of collecting a debt;


​We will only use or disclose customer and contact personal information where necessary to fulfill the purposes identified at the time of collection, or for a purpose reasonably related to those purposes such as:

  • To conduct customer surveys in order to enhance the provision of our services;
  • To contact our customers directly about products and services that may be of interest;
  • To connect past customers to each other via our Alumni Network

We will not use or disclose customer personal information for any additional purpose unless we obtain consent to do so. We will not sell customer lists or personal information to other parties.


​If we use customer personal information to make a decision that directly affects the customer, we will retain that personal information for at least one year so that the customer has a reasonable opportunity to request access to it. We will retain customer personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose.


We are committed to ensuring the security of customer and contact personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks. All data is kept on a secure server and within secure files at Mosaic Earth’s primary business address in Squamish, BC. Contractors are restricted in accessing personal information unless relevant to their job duties with Mosaic Earth. We use appropriate security measures when destroying customer’s personal information including deleting electronically stored information and shredding hard-copy documents, as applicable. We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.


​We will make all reasonable efforts to ensure that customer personal information is accurate and complete where it may be used to make a decision about the customer or disclosed to another organization.

Customers and contacts may request to access, correct, or remove their personal information at any time, subject to limited exceptions (e.g. health and safety concerns, or when disclosure would reveal of personal information about another individual).

A request to access, correct, or remove personal information must be made in writing (via email or by mail) and provide sufficient detail to identify the personal information and the correction or removal being sought.

For questions, complaints, or to access, correct, or remove your personal data, please contact us:

By email:

In writing: PO 3793, Garibaldi Highlands, BC, V0N1T0

​The Owner and Director of Mosaic Earth Travel Inc., Pamela Duynstee, is responsible for ensuring Mosaic Earth Travel Inc.’s compliance with this policy and the Personal Information Protection Act.

Guest Experience Specialist

Emma McLachlan

As a recent graduate with a Bachelors in Tourism Development, Emma has used her education and career opportunities to explore Canada, from coast to coast. Her previous experience in hotels, adventure guiding and travel consulting has relocated her to Lake Louise, Whistler, Montreal, Banff and Toronto.

Her exploration of the west coast ignited her love for adventure tourism, but also opened her eyes to the communities marginalized at the hands of the tourism industry. This flourished her passion for creating a more thoughtful relationship amongst tourism suppliers, local communities and tourists. With Mosaic Earth Travel, Emma is connecting her passions in regenerative tourism and travel.

Originally from Ontario, Emma’s various relocations exposed her to her favourite activities; including back-country camping and hiking, rollerblading, snowboarding, rock climbing and dreaming of her next adventure. Emma is based in Montreal, QC.

Photographer & Guide

Josh McGarel

An avid photographer for over twelve years, Josh has gained experience with local and international businesses, world-renowned athletes, and individuals to build professional content and brand presence across a variety of platforms.

He has worked on assignment for an expedition cruise operator as Photographer in Residence along the East Coast of Canada, South Georgia, and Antarctica. Here, Josh connected with his love of travel as he documented daily excursions, wildlife, and life onboard, and shared his knowledge of photography through presentations and workshops for passengers.

Hailing from the United Kingdom, Josh has lived in BC since 2014. He spends his time exploring the area by mountain bike and dreaming up crazy photo projects with friends.
Founder & Lead Guide

Pam McGarel

With a Masters of Science in International Development and Sustainable Tourism, Pam has dedicated her career to harnessing the power of travel to support the wellbeing of our planet and its people. She is an experienced guide, planner and project manager with a knack for logistics.

Prior to launching Mosaic Earth, Pam worked in sustainable tourism consulting where she helped develop a globally-recognized certification program for tourism businesses and destinations.

She has experience in public-private partnerships with a polar expedition cruise operator where she built relationships with world-leading field scientists, conservationists, and educators to facilitate their projects alongside the traveller experience. Pam is a member of the Adventure Travel Trade Association and Women Travel Leaders, and loves to connect with values-driven tourism professionals.

Originally from Ontario, Pam moved to BC in 2016 seeking outdoor adventure, with favourite activities including hiking, sea kayaking, snowboarding, and road trips around this beautiful province.